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Our Abbey Blinds Product Guarantee

Without exception we always like to go one step further in offering our Customer's that little bit extra wherever possible. Once you have purchased your blinds our commitment to you does not end.

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Abbey Blinds Guarantee

2 year no quibble guarantee

2 Year Parts & Labour Standard

For the first 2 years after purchasing our product we offer a full guarantee covering all mechanical parts and labour which includes repair at your home or complete replacement if necessary. The only exception is in the event of wear and tear or damage caused to fabric where the problem or fault is not within the fabric itself. As long as washing and care instructions are adhered to and problems arise, other than through accident or avoidable damage, then every other aspect is taken care of. All you have to do is give us a call and we will take care of the rest.

unlimited parts guarantee

Unlimited Parts Bonus Extra

After 2 years have expired you will still be covered by our parts guarantee indefinitely. This means that if you experience mechanical problems with your blinds (excluding fabric damage, wear and tear) then all you need to do is pop the problem unit into our factory shop leave it with us for a few hours and we will make the repair free of charge.

If it is not possible for a Customer to bring the rail to us we will make a 'fetch, return and re-fit' charge but again the repair itself remains free of charge.

With regards to the question of problems with fabric, we will of course make good any inherent flaws that exist but cannot take responsibility for accidents or avoidable happenings, however please bear in mind that you can easily replace fabric and components at a relatively small cost. As an example you can replace a single slat of a vertical blind as you can the louvre weights and stabilizing chain for pennies, with 25mm venetian blinds it is possible to replace individual aluminium slats or ladder webbing and with pleated and roller blinds all fabric is replaceable as are the finishes, braids, cords and chains.

Once you purchase blinds from us we want them to last you forever or at least until you fancy a change and once you have the hardware in place the process of change is both remarkably easy and cost effective.

We can offer this simply because as manufacturers we have the parts and components at hand plus an address that you can visit - so please bear this in mind when choosing your supplier as we are always shocked by the number of people that we come across having purchased blinds from a non manufacturing supplier without a point of after sales service or contact address. Unfortunately we are only able to assist in this instance if our components are compatible with third party products, if you are in this situation please call into our shop we may be able to help.

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